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ISO 20000 Certification
UQSR is an ISO 17021 accredited certification body. We are accredited to issue ISO 20000:2018 certificate. We provide ISO 20000 certification services all across India. ISO 20000 is also known as 'IT Services Management System (ITSMS). Contact UQSR for ITSMS certification in India. Get accredited ITSMS certificate.
ISO/IEC 20000-1:2018 Certification in India
Product Price: Rs 35,000 / CertificateGet Best Price
Minimum Order Quantity: 1 Certificate
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Product Details:
| Certifications Provided | ISO 20000 |
| Target Location | Pan India |
| Document verification Mode | Online |
| Services offered | Audit |
| Type of Certification | New Certification |
| Type of Industry | For IT and Consulting |
| Mode of Report | Soft Copy |
| Response Time | 1 day |
ISO 20000:2018 Standard helps organizations benchmark the managed IT services delivery and the services levels and assess their performance. ISO 20000:2018 IT Services Management Standard. ISO 20000:2018 Certification provides a framework to assess and demonstrate the ability to meet customer requirements more effectively through the implementation of a robust IT system. It provides the organization with a competitive advantage, as it demonstrates your reliability and high quality of services. The Benefits of ISO 20000:2018 Certification for Organizations;1. Gain Competitiveness in the Market-ISO 20000:2018 improves the company’s reputation and credibility. The internationally recognized standard for IT Services Management will transform the organization by complying with the ISO guidelines. It improves the processes and creates a competitive advantage. Also, the partners/suppliers and customers will have an enhanced trust in the organizational internal processes and business operations.2. Compliance with International Standard-The ISO Standard provides a framework for clear evaluation criteria for the IT System. It also aims to deliver the exact business requirement of the customer. The ISO 20000:2018 comply with all IT Laws and ensures the IT system is free from any security hacks or vulnerabilities. The ISO 20000:2018 Certification enables the organization to implement a robust IT management system. It will benefit the organizations by complying with the Government rules and other globally recognized IT governance such as the GDPR and IT regulations. 3. Enhance Customer Satisfaction-Implementing ISO 20000:2018 makes it easier to control the IT service delivery process. All the control points are tested and a problem management process is in place. It provides a well-documented system ensuring enhanced customer satisfaction.IT Service Management helps the system to organize the IT operations by following a standard guideline. The well-documented operations procedure makes it easy for the employees to work and attend to the customer requirements in a more engaging way.4. Achieve Improved Business Productivity-ISO 20000:2018 ensures the IT Service team is well equipped with process controls, standard operating procedures, troubleshooting, accountability, and transparency in the IT work environment. For small and medium companies especially this agility will help in easily achieving business results. Implementing ISO 20000:2018 best practices organizations enhance employee productivity. Large companies would be already having robust systems in place and IT Management System will add value in streamlining the existing IT systems to enhance their efficiency.5. Benchmark and Improvement-ISO 20000:2018 is a recognized standard for IT services management. It helps in restructuring the organizational setup and complies with ISO Standards. It also helps top management get a clear picture of performance and efficiency. Companies rely on effective IT Service Management because to stay ahead of the competition. IT support and Process enhancement are must-have for organizations to keep up with the fast-paced digital world. The best fit for ISO 20000:2018 Certifications; An organization that is a reliable supplier for all its service providers, customers, and other stakeholders. Service providers for demonstrating the IT System capabilities to the clients and suppliers for executing high-end-IT projects.IT Service Provider intending to measure and review the service management procedures and system operations
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ISO IEC 20000 Certification Services in India
Product Price: Rs 15,000 / CertificateGet Best Price
Minimum Order Quantity: 1 Certificate
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Product Details:
| Certifications Provided | ISO 20000 |
| Target Location | Pan India |
| Document verification Mode | Online |
| Services offered | Audit |
| Type of Certification | New Certification |
| Type of Industry | For IT and Consulting |
| Mode of Report | Soft Copy |
| Certification Provided with in | 7 days |
It is an international standard for the service management that is applicable for all service providers irrespective of the size, type and nature of the services delivered. The Benefits of ISO 20000-1: 2018 Certification; Increased credibility for suppliers: This certification gives a level of credibility to the organizations that they would unable to achieve. The reason behind the certification is an international standard in service management, that’s why it has been recognized around the world and proves the certified business associates with the best practices and its SMS is fully compliant. A good example for the benefit of certification is government agency mandates suppliers to submit tenders for new work must be ISO 20000-1 certified. Proactive service management: Since ISO 20000-1 certification tends to deliver value to the customers whose expectations have been growing all the time. In order to keep customers happy, service management needs a shift from conventional incident management that is fixing something that has been reported as broken and fixing something that may have an adverse impact on the customer. The definition of the term INCIDENT in ISO 20000-1 includes “An event that has not yet impacted the customer service. Positive cultural change: ISO 20000-1 helps organizations to change their culture and work with entirety. Particularly, blaming and pointing the fingers are decreased because everyone is encouraged taking ownership of services instead of pushing responsibility on the IT department. Cost reduction: Proactive service management aids in avoiding costly issues and mistakes and helps in processing smoothly. Besides reduction in incidents, towards support cost less money is spent and less is lost through business outages as they become less frequent or sometimes can be avoided together. Leadership: A leadership team’s involvement in the management system ensures the entire organization to understand the service management requirements, and motivated by the support. It provides in achieving organizations objectives and goals. ISO 20000-1 document indicates requirements for an enterprise to establish, implement, maintain and continuously improve SMS. This document specifies including planning, design, transition, delivery and service improvement to meet out the service requirements and it can be used by: A customer seeks services and requires assurance regarding those services quality, A customer requires a constant approach to the service from all its service providers including those in a supply chain, An enterprise is to demonstrate its capacity for the planning, designing, and transition, delivery and service improvements, Other parties or an organization that perform conformity assignments against the needs specified in this document. This internationally recognized ISO 20000-I is the best practice framework for an SMS that helps in providing a consistent, and reliable service. It supports in embedding a service life cycle plan into your enterprise by providing the best practice guidance on how to manage your services portfolio in order to make it remain current.
Additional Information:
- Delivery Time: 15 days
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ISO 20000 Certification in Mumbai
Product Price: Rs 35,000 / CertificateGet Best Price
Minimum Order Quantity: 1 Certificate
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Product Details:
| Certifications Provided | ISO 20000 |
| Target Location | Pan India |
| Document verification Mode | Online |
| Services offered | Audit |
| Type of Certification | New Certification |
| Type of Industry | For IT and Consulting |
| Response Time | 1 day |
Implementation of ISO 20000 encompasses the business of the company, as well as operation of the services, which implies many options. We could argue about every single process and what ISO 20000 brings, but that would lead to endless discussion. Let’s stay at the service, i.e., process level. In that case, the benefits of the ISO 20000 implementation are:Competitiveness and credibility – implementing ISO 20000 is your way to improve your company’s reputation (because you’ve adopted an internationally recognized standard for IT service management), competitive edge (because of your ability to compete with much bigger, well-organized competitors), perception and image (an ISO certificate, generally, improves the way partners/suppliers and customers perceive the organization), and credibility (e.g., your customers will trust you when they see that your internal organization and processes are aligned with ISO 20000).Compliance – by your implementation of an ISO standard, your customers know what they should expect; i.e., there are clear evaluation criteria (e.g., by implementing ISO 20000 they know what to expect from the Change Management or Incident Management process).Additionally, ISO 20000 takes care that legal or other regulations (e.g., security/ISO 27001) and their requirements are considered. Customer satisfaction – is there anything better in business than a satisfied customer? Well, implementing ISO 20000 makes it much easier to control IT service delivery processes and fullfillment of SLA targets (through having defined and implemented incident and problem management processes with respective roles and their responsibilities, as well as having monitoring and measurement in place). That improves the efficiency of your service management team and organization – a fact that makes your management happy. Productivity – let’s assume you are responsible for the whole IT service management team. Imagine a situation where everyone is clear about who does what and when, processes are defined, documented and in place, interfaces between them are clear… etc. Sounds great, doesn’t it? Well, ISO 20000 provides that agility. Big companies have already gained a lot of experience in IT service management, but smaller companies need an “instant” solution – they don’t have the time and resources to start from scratch. Further on, by having people and processes under control, it shouldn’t be hard to control (and optimize) your costs. Believe me, management will like that. Benchmark and improvement – ISO 20000 is a recognized standard for IT service management. By having it implemented, you can compare your organizational setup, processes, and services with those of other organizations (particularly with those that have also implemented the standard). And, as with all other ISO standards, continual improvement is a cornerstone of the implementation and ensures that your Service Management System (SMS), and the IT services it supports, is regularly monitored, measured, and reviewed. That opens the possibility to be better day-by-day and helps your management get a clear picture about performance and efficiency. In real life, that means that you are able to respond to the changing business requirements, which are so commonplace in today’s dynamic business environment.
Additional Information:
- Delivery Time: 15 Days
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ISO 20000 Certification in Delhi
Product Price: Rs 35,000 / CertificateGet Best Price
Minimum Order Quantity: 1 Certificate
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Product Details:
| Certifications Provided | ISO 20000 |
| Target Location | Pan India |
| Document verification Mode | Online |
| Services offered | Audit |
| Type of Certification | New Certification |
| Type of Industry | For IT and Consulting |
| Mode of Report | Soft Copy |
| Response Time | 1 day |
Additional Information:
- Delivery Time: 15 Days
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ISO 20000 Certification in Bangalore
Product Price: Rs 35,000 / CertificateGet Best Price
Minimum Order Quantity: 1 Certificate
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Product Details:
| Certifications Provided | ISO 20000 |
| Target Location | Pan India |
| Document verification Mode | Online |
| Services offered | Audit |
| Type of Certification | New Certification |
| Type of Industry | For IT and Consulting |
| Mode of Report | Soft Copy |
| Response Time | 1 day |
ISO 20000-1:2018 is the long-awaited standard to be transitioned into the High-Level Standard (HLS) framework so that companies will now find it easier to integrate standards such as ISO 9001:2015 and ISO 27001:2013 in an effective integrated management system.As an international standard for Service Management, ISO 20000-1:2018 is often an overlooked or unknown standard and companies are not always aware of the benefits it can bring to service improvement and customer satisfaction; especially as an enhancement to quality and information security standards.Companies often have specific departments that provide service support, whether IT, Facilities, or Maintenance, either to internal departments of external customers. This means that certification could be scoped purely to a specific internal department for its internal services, or alternatively to the services being provided to external customers.Often companies struggle to use ISO 9001 to drive continual improvement and customer satisfaction in service management, but it doesn’t naturally lend itself to type of discipline. What makes ISO 20000-1:2018 unique and much more suitable to service management is that it is aligned to the ITIL framework and companies that use this standard will quickly reap the benefits of improved processes; service delivery and customer satisfaction.The benefits of implementing this standard can vary depending upon where the organisation is in its journey of providing services; but it is critical that there is Senior Management support and buy-in to this standard if the benefits are to be felt in the following ways:It will help organisations to plan and introduce services effectively ensuring that they have the capacity and resource to deliver those services and meet customer ‘service level agreements’.Achieve Service Level Agreements (SLAs) and Operating Level Agreements (OLAs) will be achieved consistently month on month.It will help to improve the quality of service by communicating clearly to customers what each service entails and have a structured management system to support continual improvement and customer satisfaction in a consistent manner.It will help to reduce employee stress as service request, incident and problem queues become manageable.It will help with supporting the business to operate service management more effectively.Improving the quality of service through continual improvement gained from Incidents and Problem fixes will be a benefit in both time and financial savings.Increased business/customer confidence and improved reputation in the service sector.Support staff will have a greater understanding of business, roles and processes, thereby boosting morale by working in a controlled environment.It will provide a competitive edge and will be seen as a major milestone for service providers in Service Bids and Tenders: demonstrates professionalism and serious intent.Ability to integrate service management into other management systems such as ISO 9001 (Quality); ISO 27001 (Security); and ISO 22301 (Business Continuity).
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ISO 20000 Certification in Pune
Product Price: Rs 35,000 / CertificateGet Best Price
Minimum Order Quantity: 1 Certificate
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Product Details:
| Certifications Provided | ISO 20000 |
| Target Location | Pan India |
| Document verification Mode | Online |
| Services offered | Audit |
| Type of Certification | New Certification |
| Type of Industry | For IT and Consulting |
| Response Time | 1 day |
ISO 20000 is an Information Technology Service Management (ITSM) system for organisations that rely on IT services. It is sometimes also referred to as the ISO/IEC 20000 standard. The standard comprises of nine parts:ISO 20000-1: IT service management system specifications, ISO 20000-2: Guidance on the application of service management system, ISO 20000-3: Guidance for service providers, ISO 20000-4: Process assessment model, ISO 20000-5: Exemplar implementation plan for ISO/IEC 20000-1 and how to achieve the requirements, ISO 20000-9: Guidance for the use of ISO 20000-1 for cloud services, ISO 20000-10: Core concepts and terminology of ISO/IEC 20000, ISO 20000-11: Relationship between ISO/IEC 20000-1 and ITIL, ISO 20000-12: Relationship between ISO/IEC 20000-1 and CMMI-SVC. ISO 20000-1 specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve service management system. The requirements for ISO 20000-1 include design, transition, delivery and improvement of services to meet the specified service agreements. ISO 20000-1:2011 is the latest version of the ISO 20000-1 standard that provides a set of requirements for an IT service management system.The sections in the ISO 20000-1: 2011 IT service management system are: Scope, Normative references, Terms and definitions, Service management system general requirements, Design and transition of new or changed services, Service delivery processes, Relationship processes, Resolution processes, Control processes.The Benefits of ISO 20000;ISO 20000 helps organisations respond to the increasing service demands and changing service delivery environments. Here are a few reasons why you may want your organisation to be ISO 20000 certified:Achieve International Standards: ISO 20000 is an internationally recognised standard for IT service management. It gives your organisation a competitive advantage and builds credibility in the marketplace. You stand a chance to get more business opportunities since most customers prefer to do business with ISO 20000 certified companies.Reduced Response Time and Interruptions: A robust IT service management system is crucial for many organisations. By following a standardised service management system, you can boast of reduced response time and interruptions to IT service. This helps distinguish you in the marketplace and gain the trust of customers and other stakeholders.No Need for Multiple Certifications: One of the biggest benefits of following an internationally recognised standard for IT management system is that the businesses operating in multiple locations across the globe do not need location or country-specific registrations or certifications. They can leverage their conformance to ISO 20000 to do business in any location in the world.Committing to ISO 20000 Information Technology Security Management standard is going to be the right choice for your organisation. Getting an internationally recognised certification also demonstrates your innovative and forward-thinking approach making you appear as a thought leader in the industry.UQSR is an independent certification body that provide ISO 20000-1:2011 certification in addition to other certifications to organisations across the globe.
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